Proudly bringing you quality kits, fabric, notions and creative inspiration for embroidery, cross stitch, patchwork, quilting, and folk art since 1997

The Craftshops Mall

Based in Australia, we ship worldwide. Prices are in Australian Dollars.
This site does not collect credit card numbers or passwords.
Checkout will take you to the PayPal Acceptance secure site.

Our Customer Service Policies

Delivery:

The Craftshops Mall will ship your package within 2 business days of receiving payment for your order. You will receive a confirmation email when your package has been shipped. Delivery is expected to take between 3 and 7 business days within Australia. Delivery may take between 10 and 14 days to North America and Europe.

Postage and Handling

We use Australia Post and charge standard Australia Post parcel and large letter rate based upon the total weight of the items shipped. We have done our best to get our system calculating the accurate rate. If you find that the postage calculated in your shopping cart seems high, please send us an email and query the amount. If there has been a system error we may be able to correct it before you make your payment. We will refund excess postage if, when we ship a parcel, we find more than the actual S&H cost has been paid.

Returns:

The Craftshops Mall will accept returned goods, in as new condition and in their original packaging, for refund or replacement within 30 days of the date of shipment. Shipping and handling charges are not refundable. We recommend using insured parcel post for your return as The Craftshops Mall cannot accept responsibility for lost or misdirected returns. Refunds will be processed within 3 business days of receipt of the package. Refunds will be paid back into the Paypal account used to make the original purchase. Email confirmation of your refund will be sent to the email address you provided. When returning items please email customer service and request a postal address for returns or use the return address printed on your package.

Security Guarantee:

Customers of The Craftshops Mall will be able to pay for purchases using the PayPal secure system. Our website does not collect credit card numbers or passwords. Payments can be made securely in the PayPal system using either a PayPal account or a credit card.

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Our cross stitch kits are best quality DMC, Country Threads, and Caronie designs. We have beautiful Australian animal, bird, and floral designs by Fiona Jude, Lesley Suzanne Davies, Helene Wild, Maureen Maguire, and Mary Elizabeth. We also have best quality German madeZweigart Aida and DMC Magic Easy Aida with water soluble printed grid.Stitch ready items include aida baby bibs, aida table runners and more.